COVID-19 Alert

We are extremely excited to be opening our RICHARDSON location on June 8th!

We hope that you and your families have been safe and healthy through these challenging times. Upon your return to our office, you will find that there have been some changes in the appearance of treatment rooms and common areas, in order to be in full compliance with COVID 19 Protocols. Additionally, to ensure the health and safety of all of our patients and staff, there will be some changes to the way in which patients move through the office. As always, we wish to keep you fully informed and as such we have outlined what you can expect when we see you again.

SCHEDULING APPOINTMENTS

In order to meet the challenge of Covid-19, and provide care with the utmost safety, modifications of our scheduling practices are required. We will be working limited days/hours. Overlapping appointments can not be scheduled. The time of your scheduled appointment will be reserved exclusively for you. We ask that if you are unable to attend your appointment you provide 48 hours notice, so that we may accommodate all our patients. Please note: examinations by the doctors or any clinicians in our office, also require time and procedural adjustments. When you are scheduling an appointment, be sure to let an administrative team member know of any specific concerns you may have so that we can schedule an appropriate amount of time for you.

Indication of Covid-19 exposure will require presentation of a negative test result, and rescheduling of your visit.

PRE-APPOINTMENT SCREENING (By Telephone or email):

We will be asking you the following questions:
1. Have you tested positive for COVID-19 or are you awaiting results for a COVID-19 test?
2. Have you travelled outside the province in the last 14 days?
3. Have you been in contact with anyone who has travelled outside the province in the last 14 days?
4. Do you have any cold or flu-like symptoms?
5. Have you in the last 14 days been in contact with any confirmed COVID-19 positive patients?

WHAT TO DO WHEN YOU ARRIVE AT THE OFFICE

Expect the front door to be closed and we will open it for you at the time of your appointment. A TEMPERATURE CHECK will be conducted upon entering the office. All patients must wear a mask to the office.

ENTERING THE OFFICE

Social distancing markers are placed inside of the office. Once you enter the office you will be asked to use hand sanitizer and fill in and sign a current health questionnaire.

HYDROGEN PEROXIDE MOUTH RINSE

It has been shown that by rinsing with hydrogen-peroxide the level and virulence of COVID-19 is significantly reduced. At the start of the appointment you will be given a mouth rinse with a 1 % hydrogen-peroxide solution and asked to rinse for 30 seconds.

STERILIZATION AND DISINFECTION

As always, our office follows the protocols provided by Infection Prevention and Control Canada (IPAC) for the sterilization and disinfection of equipment and surfaces. Schedules for maintaining surgical rooms and common areas continue to be implemented.

PROCESSING CLAIMS AND PAYMENT

We will try to process your claim and collect payment at the front desk. We will not be accepting cash.

WAITING AREA

Please come alone to your appointment. For the foreseeable future the waiting area will only have 2 chairs which are sanitized after each use. In situations where parents are attending with children, or if you require a personal support worker, please discuss specific arrangements with administrative staff, when scheduling your appointment.

MONITORING OUR TEAM

Please be advised that our entire team will comply on a daily basis with the same standard of evaluation and monitoring that we have asked of our valued patients.

PERSONAL PROTECTIVE EQUIPMENT

As our patients are aware, personal protective equipment (PPE) has always been part of our offices standard of care. To contend with the unique challenges of the Covid-19 virus, additional protective gear is required.

MASKS

All of our team will be wearing surgical masks as a matter of course. Clinical staff will be applying N95 or Level Surgical masks in appropriate clinical situations.

GOGGLES AND EYEWEAR / FACE SHIELDS

As has always been our practice, safety goggles and eyewear are worn during clinical procedures. Face shields will be worn as an additional level of protection against aerosol.

GOWNS AND BONNETS

Gowns that cover the uniforms of our clinical staff will be required during procedures. Bonnets to cover hair and head will also be used.

We value your trust and commitment to come see us during these unusual times. We look forward to seeing you soon -your safety is a primary concern of ours!

Please contact our office to schedule your appointment
Phone: (204) 944 -8535
E-mail: [email protected]